Latest thoughts and ideas.
Known as a thought leader in the field of change management, Keely is committed to sharing her tools, ideas, and discoveries with her clients and colleagues. Below are a few resources you can leverage. If you're interested in Keely's thoughts on a particular subject not covered here, she is available to develop custom white papers, articles, blogs, and toolkits, tailored to your needs.
WHITE PAPER: Don’t Leave Change to Chance when Implementing an EHR (ELECTRONIC HEALTH RECORD)
co-authored by Jay Eisenberg, Keely Killpack and Marie Weissman
If you’re interested in purchasing multiple toolkit licenses for your organization, contact me for multiple license discount.
EXECUTIVE SPONSOR CHANGE TOOLKIT
Tool used to illustrate the scope of change in 3 common areas; People, Process & Technology. Questions help drive answers and the tool can be used in any initial discussion of the change.
Survey tools used to scope the complexity of the people side of the change. Questions help determine change resource needs and change readiness of the organization at the beginning.
Planning tool to inform leaders of the competitive landscape surrounding the change initiative.
CHANGE ESSENTIALS TOOLKIT
A short, compelling elevator speech about the change initiative, its importance and benefits to the org & employees.
A visual way to identify each of the audiences impacted by the changes coming that helps groups know they are important and on your radar.
An Outlook Calendar template that helps leaders & project teams engage audiences in change activities. You will be setting up a lot of meetings and asking people to take a lot of time out of their days to meet with you. It's important to engage them and express gratitude for their time and energy.
A simple, high level view of the timeline for the change initiative. It is used to kick off the change and again at multiple points to help context setting or to remind groups of where we are in the big picture.
A little more specific view of the timeline for the change initiative. It provides a few more details for various audience groups, depending on their change experience. It helps to illustrate complexity and gives a bit clearer of a picture of what is going to happen along the way.
A detailed view of the activities or event that audience groups will experience. It doesn't show all of the work plan details, but does detail work that anyone in operations should expect to participate in, hear about or know about.
The most detailed view of all the readiness activities and milestones that involves operations. It lists everything operational leaders should keep track of, care about or need to know. It helps leaders see the time and effort they will need to dedicate to this change.
This is the same detail as the Milestone Tracker, just shown in calendar format instead of listing activities by month. It is very helpful for posting on an office or break room wall to keep track of all the activities going on to get ready for a change implementation.
CHANGE Adoption basic TOOLKIT
Methodology graphic and description of elements, plan and overview of adapted or leveraged theories.
Visual change management plan and deliverables across timeline
Fun graphic tool to approach discussion on change experience with stakeholders and used to help describe and assess the change experience.
Monthly checklist for leaders to track and record readiness activities.
Executive handout distributed at go-live events to support leaders.
Activity used to identify the best practice communication channels for your audience/organization.
Results of Inventory activity, sets expectations for communication planning and confirms decision making.
Brief, consumable, mission-centric emails to facilitate change or reinforce desired behaviors.
Engaging, concise article to diverse audience groups to garner interest around change or drive awareness.
Fun, simple survey to measure leaders' feelings and attitudes for implementation.